Repairs and servicing
The buyer pays for servicing and repairs. Before signing, we clarify repair procedures, responsibilities and downtime terms.
KROK · VIVA
What we agree before your first payment
Late payment or early termination
Contact your manager early. Deadlines, possible charges and settlement depend on the contract — request these clauses before signing.
Taxi insurance
Review insurance optionsSTRAIGHT ANSWERS
Questions
worth asking.
These answers help you compare offers. Specific terms are agreed for the car you choose.
What do I pay when collecting the car?
See the initial payment, first week and insurance under “How much to prepare to start”. This is an estimate: we confirm the first due date, any deposit and final amount before contracting.
What does the weekly payment cover?
The car payment and insurance are shown separately. Included insurance is not charged twice. The buyer pays servicing and repairs under rent to own. Tyres, mileage limits and other terms are agreed separately.
Is there a final payment?
Some plans have a separate final payment shown on the card. If no amount is stated, it says “To be confirmed”. This does not mean zero.
When will I own the car?
Ownership is transferred after all required payments and contract conditions are met. Until then, the contract governs use and ownership.
Can I buy out early or return the car?
Early buyout, schedule changes, vehicle returns and settlement terms are agreed before signing the contract.
Is the car definitely available?
A listing is an offer, not a confirmed reservation. Ask about a specific car and we’ll check availability and agree the next step.